Frozen & Burst Pipe Repair Ottawa | 24/7 Emergency Thawing

What to Do If Pipes Freeze or Burst

The first few minutes decide how much damage you end up with. Do this while our plumber is on the way.

Shut Off the Main Valve

It's usually in the basement, next to the water meter where the line comes in.

Open the Affected Tap

This relieves pressure and lets water out as the ice melts.

Never Use an Open Flame

A torch can crack the pipe or start a fire inside the wall. A hair dryer is the safe option.

Keep Away From Electrical

If water reaches outlets or the panel, stay clear and call us right away.

(613) 801-5407

Frozen Pipe Repair Ottawa: Safe, Flame-Free Thawing

Ottawa winters regularly drop below -20°C, and frozen water pipes are one of the most common calls we get from December to March. Searching for frozen pipe repair near me? We find the frozen section and thaw frozen pipes gradually with controlled, flame-free heat, so the pipe doesn't crack as it thaws.

Professional technician using specialized pipe thawing equipment on a frozen copper water line in an Ottawa basement

Where Frozen Water Pipes Show Up in Ottawa Homes

✓ Supply lines along exterior walls, especially under kitchen and bathroom sinks
✓ Pipes in garage ceilings and unheated crawl spaces
✓ The water service where it enters the basement near the meter
✓ A frozen drain pipe in an unheated space, which backs up the sink or tub above it
✓ Older homes in the Glebe, Centretown and Old Ottawa South with uninsulated walls and basements

Signs You Have Frozen Pipes

One tap trickles or gives no water while others still work
Frost on exposed pipes in the basement or garage
A bulge or crack in the pipe
Banging or gurgling when you open a tap
Damp drywall or a ceiling stain near an exterior wall, often a pipe that has already burst

24/7 Burst Pipe Repair in Ottawa

A split pipe can soak a ceiling or basement floor within minutes. Looking for burst pipe repair near me? Our licensed and insured plumbers stop the leak, repair the broken water pipe and get your water back on, usually the same day. We also handle smaller pipe leak repair that shows up once a frozen line thaws.

Locate

We trace the line to the frozen or split section and check nearby pipes on the same cold wall.

Thaw Safely

Controlled, flame-free heat from the tap side, so melting water has somewhere to go.

Repair

We cut out the split section and replace it with new copper or PEX.

Test

We pressure test the line before the water goes back on. A pipe can split while frozen and only leak once it thaws.

Filing an insurance claim? We give you an itemized invoice and photos of the damaged pipe.

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Frozen & Burst Pipe Repairs in Ottawa

From split copper pipes inside homes to frozen garage supply lines and underground water service problems, here's how our frozen pipe repair Ottawa team handles common winter plumbing emergencies.

Professional plumber repairing a burst copper water pipe beneath a kitchen sink in Ottawa

INDOOR PIPE REPAIR

Burst Copper Pipe Repair

Frozen pipes near exterior walls can split and leak beneath kitchen sinks. We remove the damaged section, install new copper fittings and test the repaired line for leaks.

Technician inspecting a frozen copper water pipe with professional equipment in an Ottawa garage

FROZEN PIPE THAWING

Frozen Garage Water Line

Water lines in unheated garages are vulnerable during Ottawa cold snaps. We locate frozen sections with diagnostic equipment, use suitable professional thawing methods and check the pipes for damage.

UNDERGROUND WATER SERVICE

Frozen Water Service Line

A frozen underground supply line can leave a home without running water. Our plumbers assess the affected section, use appropriate specialized equipment and check for leaks after restoring flow.

Frozen Water Line to Your House? Who to Call in Ottawa

If no tap in the house works, the freeze is likely in the water line to your house, not your indoor pipes. In Ottawa, responsibility for that line is split, so knowing which side is frozen tells you who to call.

City Side

The City of Ottawa looks after the water service from the stand post at your property line out to the water main. To report a frozen water service, call 3-1-1. The City also issues "Run Water" advisories to at-risk properties when frost gets deep.

Your Side

From the property line to the water meter, and every pipe inside the house, belongs to the homeowner. That's what we thaw and repair. For a damaged underground line, see our main water line repair.

On a rural property in Manotick or beyond? Frozen well line thawing is a different job. See our well pump service.

How Do You Keep Pipes From Freezing?

Wondering how you can prevent pipes from freezing? Most frozen pipes in Ottawa can be avoided with a few steps before the first deep freeze.

Keep the Heat at 8°C or Higher

The City of Ottawa recommends at least 8°C indoors, even if you're away for a few days.

Add Pipe Insulation

Foam sleeves on pipes along exterior walls and in crawl spaces. Where that isn't enough, CSA-approved heat cable keeps a problem pipe above freezing.

Winterize Your Plumbing

Disconnect hoses, close the inside shut-off for outdoor taps and drain the line before the first frost.

Let Warm Air Reach the Pipes

Open cabinet doors under sinks on outside walls, leave the door to the meter room open and keep the garage door closed.

Leave the Snow Alone

Snow insulates the ground over your water service. Clearing it lets frost reach deeper.

Know Your Main Shut-Off

Find and test it now, so you can close it in seconds if a pipe bursts.

Pipe Freeze Protection in Ottawa

Same pipe freezes every winter? We insulate exposed lines and can reroute pipes away from cold walls before the next cold snap.

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Why Homeowners Choose Us for Frozen Pipe Repair in Ottawa

24/7

Burst Pipe Plumber

Same-Day

Frozen Pipe Thawing

No Flame

Safe Methods

Licensed

& Insured

Frozen Pipe Repair Reviews from Ottawa Homeowners

"Our kitchen tap stopped working after a particularly cold night. The plumber from Topline checked the pipes along the outside wall and found where the water line had frozen. He thawed it safely, checked for leaks, and explained how we could keep the same thing from happening again. Really helpful service."

Rebecca H. 2025-01-16

"We noticed water spreading across our basement floor when the weather warmed up. Turned out a copper pipe had split during the freeze. Topline came out, removed the damaged section, and fitted a new piece of pipe. They checked the other connections too. The repair was neat, and they left the basement in good shape."

Patrick E. 2025-02-27

"The water supply to our laundry room kept freezing because part of the line ran through an unheated garage. The technician located the trouble spot and restored the water without damaging the pipe. He also showed us where cold air was getting in and recommended better insulation. Everything was explained clearly."

Fiona B. 2025-12-12

"I forgot to disconnect the garden hose before winter, and the outdoor faucet line ended up cracking. We only discovered it when water started dripping inside the basement wall. Topline found the split, replaced the damaged connection, and checked the shut-off valve. They also explained the proper way to winterize the outdoor tap."

Julian M. 2026-01-09

"We had almost no water pressure in our Old Ottawa South home during a cold spell. I thought something was wrong with the main supply, but the plumber traced it to a frozen section in the crawl space. He checked the pipe carefully, got the water flowing again, and made sure nothing had cracked. Very glad we called instead of guessing."

Meredith V. 2026-02-04

"A pipe behind our basement utility room wall had frozen twice in previous winters, so we wanted a lasting fix. Topline inspected the area and found that the line was too close to an uninsulated exterior section. They rerouted the accessible piping farther into the heated space and checked everything afterward. The work was tidy, and the advice made sense."

Douglas C. 2026-03-06

Book Frozen Pipe Repair in Ottawa

Looking for frozen pipe thawing near me? Our licensed and insured plumbers handle frozen and burst pipes 24/7 across Ottawa.

Ottawa plumber ready for a frozen pipe call

Frozen & Burst Pipe FAQ

What are the signs you have frozen pipes?+

Usually one tap only trickles or stops while others still work. You may also see frost on exposed pipes or hear banging when you open a tap. If no fixture in the house has water, the frozen section may be the water line to your house.

What should I do if a pipe bursts?+

Close the main water valve right away and open the lowest cold taps to drain the lines. Stay away from water near outlets or the electrical panel, then call us for emergency burst pipe repair. We answer 24/7.

Can I thaw frozen pipes myself?+

If the pipe is exposed and not cracked, open the tap it feeds and warm the pipe gently with a hair dryer, starting from the tap end. Never use a torch or open flame. If the pipe is inside a wall or you see a bulge, call a plumber.

Who fixes a frozen water service in Ottawa, the City or me?+

The City of Ottawa is responsible from the stand post at your property line out to the water main, and you can report a frozen service by calling 3-1-1. The line from the property line to your meter, and all pipes inside the house, are the homeowner's. That's the part we thaw and repair.

How can I prevent pipes from freezing when I'm away?+

Keep the heat at 8°C or higher, shut off the main water valve and drain the lines for longer trips, and ask someone to check the house. Many home insurance policies require regular checks while you're away, so read yours before you leave.

Where can I get frozen pipe repair near me in Ottawa?+

Yes. Our licensed and insured plumbers handle frozen and burst pipes 24/7 across Ottawa, from Westboro and the Glebe to Alta Vista, Riverside South and Manotick. Call (613) 801-5407 any time.

Frozen Pipe Repair Ottawa | 24/7 Thawing